You can only place a return or an exchange request if you’ve received product(s) in a ‘Damaged’, ‘Defective’, ‘Size issue’ or ‘Not as Described’ state. Please make a video showing the defective/damage properly and WhatsApp us at +91 9831276877 mentioning the reason for returns. This should be reported within 5 days of receiving the product(s).
Please note: We do not accept any returns/exchange for International Orders.
We provide 5 days returns/exchange from the date of the delivery. We have a reverse pickup facility for most of the pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick up policy, you will have to self-ship the product(s).
Return requests can be made by contacting our support team via WhatsApp Number: +91 9831276877, within 5 days of receiving your order.
We would appreciate your valuable feedback on the cause of return to help us improve our services and products.
Please note:
• Kindly ensure that the shipping address and the return pickup address are the same. However, in the event that the products are gifted to another person, we understand that the shipping address and the billing address may be different. Please mention the same when you are raising a request.
• Exchange/Replacement is subjected to the availability of the stock with us.
• Exchange product(s) will be shipped only after we receive the package.
Can we return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return/ exchange for any individual item. However, return/exchange can be initiated only once per order and any product(s) being returned needs to be returned in full including all components (tags, labels etc.) as well as any complimentary gifts or related accessories which came along with it.
Self-Ship Return Process
In case you wish to self-ship the product(s) to us you can ship the product at the below-mentioned address by any reliable courier service. Any item to be returned should be returned in its original unused condition, with all the original accessories, price tag, parts accessories, original packaging box delivered to you. You will be responsible for any damage incurred to the product during return transit, hence for safety please ensure proper packing of the product before returning. Also, ensure that the outside box should be sealed and our address should be mentioned clearly.
Please Note: Kindly ensure that you take receipt of the acknowledgment from the courier person regarding the number of products you are dispatching with the signature and contact details. Little Collars will not be liable for any lost shipment under this process. We recommend returning items by trackable mail because all items sent that do not reach Little Collars warehouse will be treated as non-returned. Please note that the parcels are your responsibility until they are returned to the following address:
Return Address-
Sita Apparel Pvt. Ltd
19 Canal South Road
Paridhan Garment Park
Module D404
3rd Floor
Kolkata 700015
Near Beliaghata C.I.T. More
+91 9073613389
Sita Apparel Pvt. Ltd.
https://goo.gl/maps/HhjSPpCa4gNsYyvS8